Zorin Light is a great operating system, especially for people who have recently switched from Windows.
It is very user-friendly and fast, with a sleek appearance, and you don't necessarily need the terminal.
Everything you might need in the basics is installed, and installing a new app is very simple. Of course, it does require some getting used to and adjustment; it's not Windows, but in my opinion, the UI is excellent, even better than Windows.
And everything is customizable if you delve a bit into Linux, but there are already plenty of options for customization out of the box.
Are there any downsides? Yes, in terms of updates, Zorin Light does lag behind compared to, for example, Linux Mint, but that doesn't necessarily have to be negative.